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Supergen Shower Pumps

technical troubleshooter

Supergen Shower Pumps

technical troubleshooter

Supergen Shower Pumps

technical troubleshooter

 

Pump Does Not Start   Possible Causes & Solutions



Check Power Supply and Fuse
230v VAC power supply. 5 Amp fuse. Motor thermal cut out will reset within 1 to 2 hours.

Inadequate Water Supply
Ensure the full bore isolation valves turned to open position, and that the static head requirements for the pump are met.

Blocked Filters
Clean filters, for location see diagram.

Are the Outlets Vertical?
For activation, outlet hose pipes must point straight up.

Flow Rate from Head
Test flow rate with a weir gauge, flow cup or household measuring jug - 1 lpm.

Negative Head Situation Present
See diagram for recommended positions for positive and negative (universal) shower pumps.

 

Pump Does Not Start  
Possible Causes & Solutions

Check Power Supply and Fuse
230v VAC power supply. 5 Amp fuse. Motor thermal cut out will reset within 1 to 2 hours.

Inadequate Water Supply
Ensure the full bore isolation valves turned to open position, and that the static head requirements for the pump are met.

Blocked Filters
Clean filters, for location see diagram.


Are the Outlets Vertical?
For activation, outlet hose pipes must point straight up.

Flow Rate from Head
Test flow rate with a weir gauge, flow cup or household measuring jug - 1 lpm.

Negative Head Situation Present
See diagram for recommended positions for positive and negative (universal) shower pumps.


 

Pump Does Not Start  
Possible Causes & Solutions



Check Power Supply and Fuse
230v VAC power supply. 5 Amp fuse. Motor thermal cut out will reset within 1 to 2 hours.

Inadequate Water Supply
Ensure the full bore isolation valves turned to open position, and that the static head requirements for the pump are met.

Blocked Filters
Clean filters, for location see diagram.


Are the Outlets Vertical?
For activation, outlet hose pipes must point straight up.

Flow Rate from Head
Test flow rate with a weir gauge, flow cup or household measuring jug - 1 lpm.

Negative Head Situation Present
See diagram for recommended positions for positive and negative (universal) shower pumps.


 

Poor Flow Rate   Possible Causes & Solutions



Blocked Filters
Clean filters, for location see diagram.

Is the outlet clear?
Check shower head for scale build up and debris.

Is the shower head twisted?
Remove head and hose and test.

Negative Head Situation Present
See diagram for recommended positions for positive and negative (universal) shower pumps.

 

 

Poor Flow Rate  
Possible Causes & Solutions

Blocked Filters
Clean filters, for location see diagram.


Is the outlet clear?
Check shower head for scale build up and debris.

Is the shower hose twisted?
Remove head and hose and test.

Negative Head Situation Present
See diagram for recommended positions for positive and negative (universal) shower pumps.


 

Poor Flow Rate  
Possible Causes & Solutions



Blocked Filters
Clean filters, for location see diagram.


Is the outlet clear?
Check shower head for scale build up and debris.

Is the shower hose twisted?
Remove head and hose and test.

Negative Head Situation Present
See diagram for recommended positions for positive and negative (universal) shower pumps.


 

 

 

 

 

 

Pump Runs On   Possible Causes & Solutions

Is an outlet open?
Close all outlets attached to the pump.

Water Leak on System
Check system for leaks, e.g. dripping taps, leaking pipes and joints, etc.

Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Float Stuck or Faulty
See diagram to unstick the float. If you suspect the float is faulty, please contact our technical team on 01793 820142.

 

Pump Runs On  
Possible Causes & Solutions

Is an outlet open?
Close all outlets attached to the pump.

Water Leak on System
Check system for leaks, e.g. dripping taps, leaking pipes and joints, etc.

Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Float Stuck or Faulty
See diagram to unstick the float. If you suspect the float is faulty, please contact our technical team on 01793 820142.


 

Pump Runs On  
Possible Causes & Solutions



Is an outlet open?
Close all outlets attached to the pump.

Water Leak on System
Check system for leaks, e.g. dripping taps, leaking pipes and joints, etc.

Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Float Stuck or Faulty
See diagram to unstick the float. If you suspect the float is faulty, please contact our technical team on 01793 820142.


 

 

Pump Pulses   Possible Causes & Solutions



Air Trapped In System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Flange Not Used
Prevent air getting into the system by using a flange, see diagram.

Water Movement in System
Fit non-return valve as per diagram.

 

Pump Pulses  
Possible Causes & Solutions

Air Trapped In System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Flange Not Used
Prevent air getting into the system by using a flange, see diagram.


Water Movement in System
Fit non-return valve as per diagram.


 

Pump Pulses  
Possible Causes & Solutions



Air Trapped In System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Flange Not Used
Prevent air getting into the system by using a flange, see diagram.


Water Movement in System
Fit non-return valve as per diagram.


 

 

 

 

 

Temperature Fluctuation   Possible Causes & Solutions

Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Is your water temperature too high?
Set to less than 60ºC at hot water cylinder.

Blocked Filters
Clean filters, for location see diagram.

 

Temperature Fluctuation  
Possible Causes & Solutions

Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Is your water temperature too high?
Set to less than 60ºC at hot water cylinder.

Blocked Filters
Clean filters, for location see diagram.


 

Temperature Fluctuation  
Possible Causes & Solutions



Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Is your water temperature too high?
Set to less than 60ºC at hot water cylinder.

Blocked Filters
Clean filters, for location see diagram.


 

 

 

Hose Connection Leaking   Possible Causes & Solutions

Is the pushfit hose connection loose?
If using plastic pipe ensure insert sleeves are used. See diagram.

Is the thread hose connection loose?
Check washers are in position and thread connections are secure (do not over tighten and do not use thread tape).

Is the pipe tail damaged?
Make sure is circular / sleeves installed.

 

Hose Connection Leaking  
Possible Causes & Solutions

Is the pushfit hose connection loose?
If using plastic pipe ensure insert sleeves are used. See diagram.


Is the thread hose connection loose?
Check washers are in position and thread connections are secure (do not over tighten and do not use thread tape).

Is the pipe tail damaged?
Make sure is circular / sleeves installed.

 

Hose Connection Leaking  
Possible Causes & Solutions



Is the pushfit hose connection loose?
If using plastic pipe ensure insert sleeves are used. See diagram.


Is the thread hose connection loose?
Check washers are in position and thread connections are secure (do not over tighten and do not use thread tape).

Is the pipe tail damaged?
Make sure is circular / sleeves installed.

 

 

 

Noisy Pump   Possible Causes & Solutions

Vibration Through Mounts
Mount on a concrete slab cut to size.

Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Is your water temperature too high?
Set to less than 60ºC at hot water cylinder.

Blocked Filters
Clean filters, for location see diagram.

Debris Inside Impeller Housing
Back flush pump with water.

 

Noisy Pump  
Possible Causes & Solutions

Vibration Through Mounts
Mount on a concrete slab cut to size.

Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Is your water temperature too high?
Set to less than 60ºC at hot water cylinder.

Blocked Filters
Clean filters, for location see diagram.


Debris Inside Impeller Housing
Back flush pump with water.

 

Noisy Pump  
Possible Causes & Solutions

Vibration Through Mounts
Mount on a concrete slab cut to size.

Air Trapped in System
Complete an air test - follow our step by step instructions, linked here : Air In System and How To Fix.

Is your water temperature too high?
Set to less than 60ºC at hot water cylinder.

Blocked Filters
Clean filters, for location see diagram.


Debris Inside Impeller Housing
Back flush pump with water.

 

 

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About Us

Our philosophy is to provide quality pump solutions that will be energy saving and
low on noise but still provide a high performance. 

Contact our Pump Solver on 01793 820142 for technical advice, problem solving and recommendations. Our team are here to help you put together the right package of matching equipment to optimise your system.

Pump World   A limited company, registered in England.
Company Number : 02433506.  Registered At : Unit 11 Woodside Road, Swindon, SN3 4WA.



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