Terms & Conditions


These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by these terms and conditions you may not use or access this website.






Terms of Use

Agreement Between User and Pump World
The Pump World website is comprised of various web pages operated by Pump World. The Pump World website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Pump World website constitutes your agreement to all such terms, conditions, and notices.

Modification of the Terms of Use
Pump World reserves the right to change the terms, conditions, and notices under which the Pump World website is offered, including but not limited to the charges associated with the use of the Pump World website.

1. Intellectual Property
1.1 Subject to the exceptions in Clause 3 of these Terms and Conditions, all Content included on the website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Pump World, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
1.2 Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by Pump World.

2. Third Party Intellectual Property
2.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and designs belong to the manufacturers or distributors of such products as may be applicable.
2.2 Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the website or unless given express written permission to do so by the relevant manufacturer or supplier.

3. Links to Other Websites
This website may contain links to other sites. Unless expressly stated these sites are not under the control of Pump World and or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. the inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.

3.1 Links To This Website
Those wishing to place a link to this website on other sites may do so only to the home page of the site www.pumpworld.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Pump World. To find out more please contact us by email.

4. Use of Communications Facilities
When using the enquiry form or any other system on the website you should do so in accordance with the following rules:
4.1 Obscene or vulgar language must not be used;
4.2 Content that is unlawful or otherwise objectionable must not be submitted. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
4.3 Content that is intended to promote or incite violence must not be submitted;
4.4 It is advised that submissions are made using the English Language as we may be unable to respond to enquiries submitted in any other languages;
4.5 The means by which Users identify themselves must not violate these terms of use or any applicable laws;
4.6 Users must not impersonate other people, particularly employees and representatives of Pump World or our affiliates; and
4.7 Our System must not be used for unauthorised mass-communication such as "spam" or "junk mail".
4.8 You acknowledge that Pump World reserves the right to monitor any and all communications made to us or using our System.

5. No Unlawful or Prohibited Use
As a condition of your use of the Pump World website, you warrant to Pump World that you will not use the Pump World website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Pump World website in any manner which could damage, disable, overburden, or impair the Pump World website or interfere with any other party's use and enjoyment of the Pump World website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Pump World websites.

6. Materials Provided to Pump World or Posted at any Pump World Website
Pump World does not claim ownership of the materials you provide to Pump World (including feedback and suggestions) or post, upload, input or submit to any Pump World website or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Pump World, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Pump World is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Pump World's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

7. Liability Disclaimer
The information, software, products, and services included in or available through the Pump World website may include inaccuracies or typographical errors. changes are periodically added to the information herein. Pump World and/or its suppliers may make improvements and/or changes in the Pump World website at any time. Advice received via the Pump World website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.
Pump World and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Pump World website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided "as is" without warranty or condition of any kind. Pump World and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.
To the maximum extent permitted by applicable law, in no event shall Pump World and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Pump World website, with the delay or inability to use the Pump World website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Pump World website, or otherwise arising out of the use of the Pump World website, whether based on contract, tort, negligence, strict liability or otherwise, the above limitation may not apply to you. if you are dissatisfied with any portion of the Pump World website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Pump World website.

8. Copyright and Trademark Notices
All contents of the Pump World website are: Copyright Pump World Ltd and/or its suppliers. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.




Purchase of Products

This agreement applies as between you, the user of this website and the owner of this website, Pump World Ltd, Unit 11, Woodside Road, South Marston Park, Swindon, Wiltshire, SN3 4WA. Company Registration Number 02433506. No part of this website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon delivery of the goods to you. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

1. Age Restrictions
Persons under the age of 18 should use this website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

2. Business Customers
These Terms and Conditions also apply to customers buying goods in the course of business.

3. International Customers
International customers will need to contact us regarding the shipping and packaging costs. The charges shown on the site are based on UK mainland destinations.
If goods are being ordered from outside Pump World’s country of residence, import duties and taxes may be incurred once your goods reach their destination. Pump World is not responsible for these charges and we make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and Pump World cannot guarantee that the packaging of your goods will be free of signs of tampering.

4. Accounts
4.1 In order to purchase goods on this website you may create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the website as we may not require payment information until you wish to make a purchase. By continuing to use this website you represent and warrant that:
4.1.1 all information you submit is accurate and truthful;
4.1.2 you have permission to submit Payment Information where permission may be required; and
4.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
4.2 It is recommended that you do not share your Account details, particularly your username and password. Pump World accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
4.3 If you have reason to believe that your Account details have been obtained by another without consent, you should contact Pump World immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Pump World accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
4.4 When choosing your username you are required to adhere to the terms set out above. Any failure to do so could result in the suspension and/or deletion of your Account.

5. Termination and Cancellation
5.1 Either Pump World or you may terminate your Account. If Pump World terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
5.2 If Pump World terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
5.3 Pump World reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
5.4 If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
5.5 If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

6. Goods, Pricing and Availability
6.1 Whilst every effort has been made to ensure that all graphical representations and designs of goods available from Pump World correspond to the actual goods, Pump World is not responsible for any variations from these designs. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct goods, not different goods altogether. Please refer to Clause 8.1 for incorrect goods.
6.2 Where appropriate, you may be required to select the required model of the goods that you are purchasing.
6.3 Pump World does not represent or warrant that such goods will be available. Stock indications are provided on the website however these may not take into account sales that have taken place during your visit to the web site at the time of going online. Pump World reserves the right to change prices and alter or remove any special offers from time to time and as necessary. 6.4 In the event that prices are changed during the period between an order being placed for goods and Pump World processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;
6.5 All prices on the website exclude VAT at the current rate. Pump World’s VAT number is GB535638919.

7. Delivery
7.1 Pump World will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the goods purchased by you.
7.2 If Pump World receives no communication from you, within 24 hours of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problems.
7.3 Pump World primarily supplies to mainland Great Britain. Customers outside the mainland wishing to purchase from the website should use our international delivery form on our delivery policy page giving their full address and details of their proposed purchases so that we can estimate the most cost effective way of sending the goods.

8. Returns Policy
Pump World aims to always provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
8.1 If you receive goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 7 calendar days to arrange the return of the item(s). You must take reasonable care of the goods while in your possession. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods.
8.2 If any goods you have purchased have faults when they are delivered to you, you should contact Pump World within 7 days to arrange the return of the item(s). Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods.
8.3 If any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
8.4 If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Pump World within 24 hours to arrange the return of the item(s). Upon receipt of the returned goods, the price of the goods and the delivery charge, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods.
8.5 Consumers have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the goods have been delivered. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer and buy online or by phone, your consumer rights entitle you to a full refund including any basic delivery charge if you request one in writing within 14 days of receipt, provided you have not used the goods, they are undamaged and retained in the original packaging. The refund will be processed within 14 calendar days of receiving the returned item. Please note that you are responsible for returning any unwanted items at your own cost. You can submit an electronic cancellation form for a member of the Pump World team to process.
8.6 If you wish to return Goods to Pump World for any of the above reasons, please contact us via the cancellation form, or call us on 01793 820142, or use our contact form to make the appropriate arrangements.
8.7 Pump World reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
8.7.1 Damage during the course of returning products. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and recommend that you use a recorded delivery service. If returned goods are lost or damaged in transit, we reserve the right to withhold amounts to cover such loss or damage.
8.7.2 Any use that you may have already had out of the Goods
8.7.3 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
8.7.4 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.

9. Disclaimers
9.1 Pump World makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
9.2 No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.
9.3 No part of this website is intended to constitute a contractual offer capable of acceptance.

10. Changes to the Service and these Terms and Conditions
Pump World reserves the right to change the website, its content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the website following the changes. If Pump World is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.




General

1. Availability of the Website
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Pump World accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

2. Limitation of Liability
2.1 To the maximum extent permitted by law, Pump World accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. Users should be aware that they use the website and its content at their own risk.
2.2 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

3. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

4. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

5. Notices
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to enquiries@pumpworld.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

6. Law and Jurisdiction
These terms and conditions and the relationship between you and Pump World shall be governed by and construed in accordance with the Law of England and Wales and Pump World and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.











About Us

Our philosophy is to provide quality pump solutions that will be energy saving and
low on noise but still provide a high performance. 

Contact our Pump Solver on 01793 820142 for technical advice, problem solving and recommendations. Our team are here to help you put together the right package of matching equipment to optimise your system.

Pump World   A limited company, registered in England.
Company Number : 02433506.  Registered At : Unit 11 Woodside Road, Swindon, SN3 4WA.


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