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FAQs 


How do I return an item?

Our Returns Guidelines are as follows: 
Phone or email a member of the team with a reason to receive a Returns Serial Number. It will then be organized from there. If there is no fault with the item, this must occur within 7 days. 


Where is my order? 
View/track your orders through your online account; login at our website.


What happens if I have ordered the wrong item?
Accidents do happen, so we allow 24 hours in which to contact a member of our team. If the order has already been sent, follow the Returns Policy guidelines.


How do I cancel an order?
You must contact a member of our team within 24 hours. If the item has already been sent, you will have to follow the Returns Policy guidelines.
If you terminate your Account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.



Delivery Options


Pump World will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the goods purchased by you.


If Pump World receives no communication from you, within 24 hours of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problems.

Pump World primarily supplies to mainland Great Britain. Customers outside the mainland wishing to purchase from the site should fill in the International Delivery Form so that we can estimate the most cost effective way of sending the goods.

Domestic Deliveries

Next Working Day
This is our standard delivery method on stock items. The next day service is only applicable Monday - Friday with a cut off order time of 3pm. 

The cost of transporting packages above 50 kg will need to be advised by Pump World. 



Standard Delivery
This is a courier service suitable for all products. Stock items will be sent Next Working Day (applicable Monday - Friday with a cut off order time of 3pm). Non-stock items ordered will be advised of delivery time by a member of the Pump World team.

The cost of transporting packages above 50 kg will need to be advised by Pump World. 


International Deliveries

International Delivery
All international delivery (outside of mainland UK) can select a generalised £75 charge in the checkout. This charge is a standard charge not based on products or country of delivery. On the rare occasion that the £75 does not cover the full carriage cost, you will be subject to an extra charge.

All prospective international customers are recommended to fill in the
International Delivery Form where a member of the Pump World team will devise a bespoke quote based on the products ordered and the most cost effective way of shipping.

 


For more detailed information please see our Terms and Conditions.









 
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Extended Warranty
 
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  Pump World Ltd
  Unit 11 Woodside Road
  South Marston Business Park
  Swindon, Wiltshire, SN3 4WA

 
Telephone : 01793 820142
   Fax : 01793 823800



               

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